Selecting an HVAC contractor is an important decision that you shouldn’t decide upon without doing some research to make sure you’re making the right choice.
First, select a contractor who will ask you about your wants and needs and then listen to you. With that tidbit, they should be able to show you up to four options from which you can pick.
When they schedule your installation, is it when you want it done, or when they can get to it? Will your contractor pull a permit on every job? Doing so will ensure it meets all of your local codes.
HVAC system installation is not something you can do yourself and a successful installation requires a contractor that is skilled in a number of areas, from load calculation to piping and quite a few steps in-between. You could get the best system, but if it’s improperly installed you may not get top-of-the-line performance.
Here are a few other questions to help you make the best selection while researching your HVAC contractor.
Are they NATE-certified?
NATE (North American Technician Excellence) is the largest non-profit certification organization for HVAC technicians. Certified technicians have verified their knowledge in the HVAC industry by passing real-world and specialized tests developed by a committee of industry professionals. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will provide you peace-of-mind knowing your contractor has undergone intense professional training.
Do they have references or referrals?
A professional HVAC company should be able to provide you with a list of recent customers that you can talk to and tell you about the quality of their company’s work. Talk to their list of references and ask about their project and if they’d recommend their work.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to read the consumer ratings of an HVAC contractor and you’ll view any customer complaints against a company. The ACCA is a non-profit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be committed to their work and will be able to give referrals for previous work.
Another way is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are normally the most useful recommendations because they are coming from people you know. You’ll find out who to check out and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors rely on positive word-of-mouth, so if someone you trust backs them it’s likely they’ll do good work for you too.
Are they properly licensed and insured?
Not all states require licensure for heating and cooling contractors, but practically all of them do. It’s easy to search online to find out if your state requires a license so you know whether or not to ask for one when receiving quotes from a contractor. The reason a lot of states require licenses is simply to keep you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably in your interest to look elsewhere to help get around any potential concerns.
When is the best time to ask these questions?
The best time to ask questions and pick an HVAC contractor is right now, before something goes wrong with your system. Get your furnace looked at while it’s operating properly and schedule your annual maintenance.
Your family’s health, comfort and safety is our business at Keystone Heating & Air Conditioning Co., Inc in Racine. Our HVAC pros would be happy to answer any and all of your questions. Call us at 262-358-9468. We look forward to becoming your partner in keeping your system running safely and efficiently.